Privacy Policy

Effective Date: February 4, 2026

SeniorMinder ("we," "us," or "our") is committed to protecting the privacy and security of the personal information entrusted to us by our users, their families, and the seniors they care for. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services (collectively, the "Service").

1. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, mailing address, and account credentials provided during registration.
• Senior Profile Information: Name, date of birth, health-related preferences, medication schedules, and emergency contacts provided by authorized caregivers.
• Voice and Conversation Data: Audio recordings, transcriptions, and voice analytics data collected during AI-powered check-in conversations with seniors, used to assess wellness and detect changes over time.
• Device Information: Information about the devices used to access the Service, including device identifiers, operating system, and connection type.
• Usage Data: Interaction logs, check-in history, alert records, and feature usage patterns.
• Communication Data: SMS messages, email communications, and push notification records related to caregiver alerts.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our safety and wellness monitoring services
• Conduct AI-powered check-in conversations and generate wellness assessments
• Send real-time alerts and notifications to designated caregivers via SMS, email, or push notifications
• Analyze voice data for changes in cognitive and emotional health indicators
• Manage medication and appointment reminders
• Generate daily wellness summaries for care teams and family members
• Improve and develop our platform, algorithms, and services
• Communicate with you about your account, service updates, and support inquiries
• Comply with legal obligations and protect the safety of our users

3. SMS and Text Messaging

If you opt in to receive SMS caregiver alerts, we will send you automated text messages related to your loved one's check-ins, wellness updates, and missed check-in notifications. Message frequency varies based on activity. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. We will not share your mobile phone number or SMS opt-in information with third parties for promotional or marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Authorized Caregivers: Information about a senior's wellness and check-in activity is shared with caregivers who have been designated by an authorized account holder.
• Service Providers: Third-party vendors who assist us in operating the Service, such as cloud hosting, SMS delivery, and analytics providers. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect the rights, safety, or property of our users or the public.
• Emergency Situations: If we believe in good faith that disclosure is necessary to prevent imminent harm to a senior or any individual.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, access controls, secure authentication, and regular security assessments. While no system is completely secure, we are committed to safeguarding the information entrusted to us.

6. Health Information and HIPAA

To the extent that we collect, store, or process protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA), we will handle such information in accordance with applicable HIPAA requirements, including entering into Business Associate Agreements where required.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Voice recordings and analytics data are retained in accordance with our data retention schedule, which balances the need for longitudinal health trend analysis with privacy considerations. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information, as well as the right to opt out of certain data processing activities. California residents have additional rights under the California Consumer Privacy Act (CCPA). To exercise your rights, please contact us at info@seniorminder.com.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SeniorMinder
614 8th Street
Huntington Beach, CA 92648
info@seniorminder.com
(650) 346-6640